What is Proactive Feedback?

What is Proactive Feedback?

With CultureMonkey, an employee do not have to wait for a survey in order to raise their opinion/feedback, they can proactively send out their feedback to the organisation as and when they want by just dropping an email.

As part of the Feedback module, CultureMonkey would provide a dedicated email address to which the employees can send out their ad-hoc feedback in an anonymous manner.

Who can view proactive feedback?
It can be viewed by the super admins, sub-admins and managers.

Who can view the email address?
It can be viewed by the super admins, not the sub-admins and managers.

Step 1: Log-in to CultureMonkey account and on the left panel, navigate to Feedback module under Analyse.

Step 2: In the Summary tab, click on the question mark in the proactive feedback tile.


Step 3: You can find the proactive feedback email address in the pop up screen.

Best practices to be followed by the employees

An employee can mail their feedback to the proactive email address as and when it is required. However, they have to ensure the below points when sending a proactive feedback:

  • Proactive feedback has to be sent from the employee's work email address: CultureMonkey will capture the feedback only when it is sent from an email address which is existing on its database. 
  • Feedback should be present on the body of the email: The system will capture only the content present in the body of the email. Subject would not be captured.
  • Signature should not be present: Signature of the employee should not be part of the email body as it would lead to a breach of anonymity.

How would the feedback be shown in CultureMonkey?

Every email sent to the assigned email address will convert into anonymous feedback and will be listed under the proactive comment in the feedback module.

​
How to navigate to the proactive feedback received from employees?

Step 1: Log into CultureMonkey and open the Feedback module in the left panel.
Step 2: Click on the View Comments option under Proactive Feedback to see the list of submitted feedback


You can interact with the feedback using features like initiate conversation, create action, react, etc.

    • Related Articles

    • Dashboard

      CultureMonkey's Dashboard is a consolidated view of the survey responses gathered over time from the below surveys: All custom surveys Pulse survey It does not include Lifecycle surveys as Lifecycle surveys solely aim towards understanding the ...

    • New Lifecycle Analytics Module

      In our quest to empower people managers with actionable insights derived from continuously listening to their employees, we have launched an additional, more advanced module of Lifecycle Analytics. Listening to and analyzing your employees feedback ...

    • Sub-admin and Manager Functionalities

      The functionalities available for a sub-admin and a manager are very similar. Sub admin access While making an employee a sub admin on CultureMonkey, you would be required to select the teams, locations or business units they can accessible. ...

    • Navigating through CultureMonkey

      CultureMonkey is designed in a way that all the modules are divided into different sections like: Listen Analyse Act General You can navigate from one module to another using the side panel which is in the left side of the screen Dashboard Dashboard ...

    • Roles in CultureMonkey

      CultureMonkey offers different roles with varying levels of access Super-Admin As a Super-admin, you are the master administrator on the platform who has access to all modules on CultureMonkey. Sub-Admin A Sub-admin can create, launch surveys, and ...