Employee eNPS in CultureMonkey | NPS Wizard Report Builder Guide

How does CultureMonkey measure employee eNPS?

CultureMonkey calculates employee Net Promoter Score (eNPS) from the survey's 0–10 recommend question, segmenting promoters, passives, and detractors. The NPS Wizard inside Report Builder lets Super Admins generate every demographic cut: pick a survey with an eNPS or Custom NPS question, choose up to two demographic dimensions, then select a distribution type — Scores, Ratings (0–10), or Promoters/Detractors. Anonymity thresholds are applied to each demographic combination, and only surveys with at least 3 submissions and 1% participation appear in the survey list.

NPS Wizard allows you to generate all combinations of Net Promoter Scores (NPS) for the demographics of your choice.

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Who can use this feature?
Available to all super admins; not available to sub-admins and managers.
  1. Log in to your CultureMonkey account and go to the Reports Builder module from the left panel.



  2. ​Click on Advanced, and then click on Fetch Report under 
    NPS
     Wizard.



  3. IIn the NPS Wizard, select the survey name from the drop-down menu. Only surveys with an eNPS or Custom NPS question added will be listed in the survey name options. 
  4. Next, choose Report Metrics from the drop-down option. Now you can also choose from the custom NPS.



  5. Based on the required report format, select one of the following Distribution Type.

    1. Scores: e-NPS or Custom NPS score for the selected survey.
    2. Ratings: Distribution of ratings from 0 to 10.
    3. Promoters and Detractors:  The number of promoters and detractors across the selected dimension.

  6. Under dimensions, you can select up to two demographics of your choice.


  7. Click on Generate Report to download the desired data cuts.

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Surveys which pass the minimum threshold
Only surveys with at least 3 submissions and 1% participation rate will be listed in the survey drop-down.
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Anonymity Threshold applied based on combinations

The anonymity threshold will be applied based on the combinations of the selected fields. Say you choose team and sub-team demographics in the dimensions field. Anonymity will be applied for each combination of team and sub-team in the survey. 

Only those combinations that exceed the threshold will be shown on the report. This is applicable for both confidential and anonymous surveys.




Frequently Asked Questions

What is the NPS Wizard in CultureMonkey?

A tool inside Report Builder → Advanced that generates all combinations of employee Net Promoter Score reports across the demographics of your choice.

Who can use the NPS Wizard?

Super Admins only. Sub-Admins and Managers do not have access to this feature.

Which distribution types does the NPS Wizard support?

Three: Scores (the eNPS or Custom NPS score for the survey), Ratings (the distribution of responses from 0 to 10), and Promoters and Detractors (the count across the selected dimension).

How many demographic dimensions can I select in the NPS Wizard?

Up to two demographics per report (e.g., team and sub-team, or location and department).

Does the NPS Wizard respect anonymity thresholds?

Yes. The anonymity threshold is applied to each combination of selected dimensions. Only combinations that meet the threshold appear in the report — for both confidential and anonymous surveys.

Which surveys show up in the NPS Wizard's survey list?

Only surveys that have at least 3 submissions, a 1% participation rate, and contain an eNPS or Custom NPS question.

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